Oztix / Ticket Solutions - Terms and Conditions

Who you are buying from
This web site and the web site oztix.com.au (the "Oztix Website") are owned and operated by Ticket Solutions Pty Ltd (ACN 106907206) t/as Oztix of PO Box 476, Annerley, 4103, Queensland, Australia ( 'We', 'Our' or 'Us'). We operate this service on behalf of the artist, venue or event promoter ('Presenter') and tickets purchased from this site are purchased from Us as agent of the Presenter. Any dispute you have relating to an event or ticket purchase is between you and the Presenter and, as agent for the Presenter, We shall not be liable for any claims relating to an event or ticket purchase unless otherwise set out in these terms and conditions.

What you are agreeing to
By using or visiting this website you agree to be bound by these Terms and Conditions and Our Privacy Policy. Every ticket sold through this website is also subject to the Presenter’s term and conditions and (which are usually available from the Presenter’s website), any terms and conditions of the venue at which the relevant event is held and any terms and conditions that may be printed on the ticket.

Use of the Oztix Website
Use of this site is restricted to personal use and reference only.

Conditions of Sale
All Prices quoted are in Australian Dollars and include local taxes (GST).

Online sales will cease when the allocation of tickets is sold, at a time otherwise specified or usually 3 hours before doors open.

We and the Presenter reserve the right not to sell tickets to any person, agent or company.

Tickets will be delivered to you by the method you select during the booking process. If tickets are sent using Registered Post or a Courier service they will only be sent to addresses where the purchaser can sign for delivery. If you are not at home when the delivery representative calls, they will leave a card in your letterbox to advise you. Mail delivery option will cease to be offered 7~10 days before the event.

Tickets may not, without the prior consent of the Presenter, be resold or offered for resale at a premium over the face value of the ticket (including via on-line auction sites) or used for advertising, promoting or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services either by the original purchaser from the Presenter or any subsequent ticket holder.

Note: your Credit Card statement will itemise a purchase as a charge from "Ticket Solutions Oztix Indooroopilly".

Refunds, exchanges, transfers
We do not refund, exchange or substitute tickets after purchase nor do We replace tickets that may have been stolen lost or destroyed, other than as set out in these terms and conditions. Please treat your tickets like cash as we cannot replace lost tickets.

Refund information for any cancelled or rescheduled event will be posted in the news section of www.oztix.com.au when applicable.

Cancelled Event
If an event is cancelled due to forces of nature, an act of terrorism or by forces outside of the control of the Promoter then a refund shall be at the discretion of the Presenter. If an event is cancelled for any other reason, please contact us in order to receive a refund.

Changes to Events
The Presenter reserves the right to alter the date, the venue and the entertainment and activities as advertised without prior notice and Your entitlement to a refund in such circumstances is set out below.

Events are occasionally rescheduled by the Presenter due to a variety of situations which may affect the performers, staff or audience. If an event is cancelled, please contact us in order to receive a refund.

If the date, time or venue of an event is rescheduled or changed, your ticket will remain valid for the rescheduled date, venue and time. If you cannot attend the rescheduled event or venue and you contact us in a timely manner and provide the original ticket(s) and proof of purchase, We will refund to you the ticket price inclusive of booking fees but exclusive of delivery or mail fees and or any Processing Surcharge. If you are entitled to a refund and We have not already mailed your ticket, then We will also refund you any delivery fee associated with the purchase of such Ticket(s).

If the headline act of an event is changed, your ticket will remain valid for the replacement act. If you no longer wish to attend the event due to the change in the headline act, and you contact us in a timely manner and provide the original ticket(s) and proof of purchase, We will refund to you the ticket price inclusive of booking fees but exclusive of delivery or mail fees and or any Processing Surcharge. If you are entitled to a refund and We have not already mailed your ticket, then We will also refund you any delivery fee associated with the purchase of such Ticket(s).

Supporting acts are subject to change or cancellation at any time without notice. If you contact us and provide us with reasons which demonstrate that such change or cancellation to the supporting act will have a material detrimental impact upon you, then we will refund to you the ticket price inclusive of booking fees but exclusive of delivery or mail fees and or any Processing Surcharge. If you are entitled to a refund and We have not already mailed your ticket, then We will also refund you any delivery fee associated with the purchase of such Ticket(s).

If the event is cancelled because of an act of war or terrorism or the forces of nature or by any event outside of the control of the Presenter then refunds shall be at the Presenter’s absolute discretion. If the event is cancelled for any other reason, We will refund to you the ticket price (exclusive or inclusive of booking fees at the Presenters discretion) but always exclusive of any delivery or mail fees and the processing surcharge, upon request by you in a timely manner, provided that the original ticket(s) and proof of purchase are presented. Please contact us to request a refund.

Notwithstanding these terms and conditions, if You use a “disposable” or “temporary” credit card (such as those purchased over the counter at supermarkets) for Your online purchase We are not able to make any refund to you unless a) you can provide full details of the credit card; b) the credit card remains valid; and c) you can produce the online purchase receipt.

Any refund payable can only be made back to the credit card (whether temporary or otherwise) used in the original transaction.

No Show / Failure to collect tickets / Delivery fulfilment
We fulfil Our commitment to you for the sale of tickets by either mailing the ticket to you, emailing the Ticket to you or by making the ticket available at the door or Box Office for you to collect. If for any reason you are unable to collect all or part of your ticket(s) purchased from Us We are unable to refund your purchase. If you would like to enquire about any unusual circumstance that you believe may warrant a refund outside of the terms stated herein please contact us.

Pay Over Time Payment Option
If you accept an offer from Us to pay for your ticket over time, you agree that We can charge your specified credit card a deposit, a booking fee (if any) and the number of specified instalments prior to sending you a confirmed ticket. You agree that until you have paid the deposit, any booking fee and all instalments on the due date that you only have a reservation for a ticket and are not entitled to a ticket to the relevant event. If your credit card details change prior to your payment of any instalment, you agree to contact Us to update your credit card details. You agree that if, for any reason, We are not able to process any of the instalments on their due date, your reservation for a ticket will be cancelled and your deposit and any booking fee paid forfeited. We agree to repay any instalment (other than the deposit and any booking fee) you have paid to Us to the credit card you specified at the time of selecting the pay over time option, provided that credit card remains valid.

Changes to Terms and Conditions
The terms and conditions that apply to any particular transaction will be the published terms and conditions at the time the transaction was finalised. Subject to the preceding sentence, we may alter or change the terms and conditions as they appear on our website from time to time effective immediately from posting on the website. You should periodically check this page of the Oztix website to ensure that you are aware of the latest terms and conditions.

What happens if you have a inquiry or complaint
For inquiries or complaints regarding the sale and delivery of tickets please contact us on Tel. 1300 762 545. For inquiries or complaints regarding the staff and / or amenity of the venue at the event, please contact the venue management. For inquiries or complaints regarding the artist's performance, sound or lighting or production quality, please contact the Presenter.

Dispute resolution
If you have an issue with Our service or feel you have been unfairly treated please contact Us immediately. If you have already contacted Us and feel that you have not been fairly and reasonably treated, please contact Our customer service manager by email who will review your case.

Data Security
When We process your order We collect your credit card and personal information in keeping with Our Terms and Conditions and our Privacy Policy. We will endeavour to take all reasonable steps to keep secure all information that you provide to us. When processing your payment We use industry standard encryption software to encrypt all orders.

If you use Microsoft Internet Explorer (v. 5.0 and above), Netscape Navigator (v. 4.0 and above) AOL (v. 5.0 and above), Mozilla Firefox (1.0.2 and above) Opera (v. 5.0 and above) or another name-brand browser software your browser should be automatically configured to manage an SSL connection. Your browser will tell you when you have a secure connection by displaying a small “padlock” icon. Refer to your browser’s help function for details about this feature. This allows for text on secure pages to be converted to an encrypted message.

If you are concerned about using your credit card online please contact us for assistance.

We use all reasonable endeavours to protect the interests and security of Our customers. When you Order tickets using our website We may record your host name, IP address and the time and date of the purchase to assure safety and security in completing any order via Our network. We may use this information to prosecute if fraud is suspected. This information is only collected for fraud prevention and will not be sold to any third party. Please see Our Privacy Policy for more information. We will email you upon receipt of your order, verifying your email address. Our on-line processing gateway automatically checks the database of your credit card provider for reported lost or stolen card numbers and to verify against information from credit card providers that informs Us of lost, stolen and continual or repeated chargeback credit card numbers or customers. We may also call you on the telephone to verify who you are. If we suspect fraud we may automatically refund Your order without notice.

If you deny or dispute a charge made by us please contact us immediately. We consider credit card fraud to be a serious offence and we aim to prosecute each case to the fullest extent possible. If you falsely dispute a charge or falsely deny a payment on your credit card We may start legal proceedings against you to recover the amount disputed, plus any costs incurred in collecting the proof or data required to ensure prosecution including international travel, hotel, car hire, fuel, meals etc and or any fees or costs relating to Our designated agent to appear in court.

Copyright and Trademark
The images, text, logos and artwork contained within this site are copyright to Ticket Solutions and/or the licensee owners and used by permission all rights reserved. Unauthorised use by way of copying, storage, reproduction, publishing electronically or otherwise transmitting in any form or by any means in whole or in part is prohibited. The Oztix logo is a registered trademark.

Disclaimer and liability
You accept that the Internet is not always a reliable and that system outages may occur. Save to the extent set out in the Competition and Consumer Act 2012 (Cth) (including the consumer guarantees under Australian Consumer Law) or otherwise permitted by law, We will not be liable for any damages direct, incidental, consequential or otherwise, loss or corruption of data, loss of profits, goodwill, bargain or opportunity or loss of anticipated savings resulting from your access to, or use of, or inability to use the web site and its content, whether based in contract, tort, negligence, statute or any other legal theory, and whether or not We know of the possibility of such damage.

Choice of Law
These Terms and Conditions shall be governed by the laws of the State of Queensland, Australia but may be commenced in any Australian jurisdiction permitted under Australian law.

Australian Consumer Law
Our goods and services come with consumer guarantees that cannot be excluded under Australian Consumer Law. Those consumer guarantees apply in addition to any other express warranties which we provide under this Agreement. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage.

Updated February 2014